You are more than welcome to return unused items back to Iron Fingers within 14 days of delivery for a refund, or within 28 days of delivery for an exchange or store credit.
Returns Summary
- 14 days to return unused item for a refund, 28 days for an exchange or store credit
- Customer pays for shipping to return items
Full details on returns and exchanges can be found below. We are more than happy to help if you would like any further product or returns advice.
| Email: support@ironfingers.co.uk
Return Details
From receiving your order you have 14 days to have it in the post to us for a refund, or 28 days for store credit.
We will refund the card which was used to place the order. Store credit is issued in the form of a gift code that can be used at checkout and is valid for 12 months.
We endeavour to process your refund or store credit within 2 working days of us receiving the goods. This should be well within your Statutory Rights of 14 days having left your possession.
Unless you specifically cancel your entire order by emailing us with your name, order number, address and details of the cancelled item/s, you will not receive a refund for the basic rate of outgoing postage. Cancelling only applies to UK orders.
Missing, Wrong or Damaged in Transit
In the rare case that there is a missing or incorrect item in your order, or that your order has been damaged in transit, you must contact us within 14 Days and our customer service team will advise and resolve the issue.
For missing items please fully check your parcel. Smaller items will be palced in between foam packing material.
If an item appears to have been damaged in transit, please take pictures of the packing and contents and email us.
Email: support@ironfingers.co.uk
Faulty Items
We are sorry to hear there is a problem with your item.
Please email our support with your order number a brief description of the issue and usage of the item with at least one photo of the issue and at least one photo of the full item.
Our support will start your warranty claim and provide information on the next steps of getting the product back to us.
For health and safety reasons please make sure any returned items are clean and dry. If they are not, we reserve the right to return them to you immediately without action.
Email: support@ironfingers.co.uk
Warranty Claim Outcomes
We are responsible for dealing with your warranty claim and determining whether there was a fault with the product or whether it has been worn out in a “reasonable” time frame or damaged in use.
Time you have had the goods is also a factor and can alter the outcome.
30 Days
Upon confirmation of a fault, which was present within 30 days of you receiving the goods, you are entitled to a full refund. This includes our original postage and your return postage.
If the return postage will cost more than this please contact us so we can advise or arrange an alternative.
Email: support@ironfingers.co.uk
6 Months
We have an opportunity to prove that the fault was not there when you received the goods, i.e. that it had been damaged in use or worn out. We will ensure this process takes as little time possible, but it will be weeks not days.
We then have the opportunity to repair or replace the faulty goods where possible and if we cannot then we will refund you the value of the item and the original postage at our standard postage rate.
Over 6 Months
A claim can be made up to 6 years after receiving your order and it is up to you to prove that the item was faulty when received. If this can be done we will accept your return. We will ensure this process takes as little time possible, but it will be weeks not days.
After six months a partial refund is all that is required from us and the refund amount will be treated on a case by case basis.